+ WHERE ARE YOU LOCATED?
Chicago SUP rental hut is located on North Ave Beach, just south of Castaways bar and grill, on the bike path. Look for the big yellow paddle board in front!
+ WHAT IF THE WEATHER SAYS IT’S GOING TO BE BAD THE DAY OF MY RESERVATION?
This is Chicago, and the weather changes often. If you are questioning the weather the DAY OF your intended paddle, feel free to call the DAY OF to double check that we are still open.
NOTE: Chicago SUP does not know what the weather will be like next Thursday, and the weather folks don’t usually know either. So be patient, and don’t miss GREAT days on the water because your weather app is showing a picture of a lightning bolt…
+ DO I NEED TO TAKE LESSONS?
Lessons are not required, but recommended for beginners. As with any new sport, it is important to learn the basics and proper techniques. While many days present calm/ easy waters, other days present more challenging conditions. Knowing the right fundamentals will be beneficial in all situations.
+ IS THERE A PLACE TO STORE MY BELONGINGS WHILE I’M ON THE WATER?
Yes, we can store basic items in the hut.
+ HOW MANY PEOPLE ARE THERE PER BOARD?
1 rider per board.
+ WHAT IS THE MINIMUM AGE FOR CHILDREN?
A lot depends on conditions and ability level, but we have had children as young as 8 out paddling. Chicago SUP will make the final decision regarding if conditions permit younger children.
+ WHAT FORMS OF PAYMENT DO YOU ACCEPT
We accept cash or credit.
+ WHERE SHOULD I PARK?
Parking at North Avenue Beach is limited, especially on weekends. If you do drive, and the beach lot is full, you can try the Lincoln Park Zoo parking lot, entrance off of Fullerton, 1 exit North on LSD Public transportation, biking, or hoofing it is highly recommended.
+ WHAT SHOULD I WEAR?
Bathing suit, sunscreen, and a smile.
+ WHAT IS THE REFUND POLICY?
Online Reservations: IF You have purchased a ticket for a SUP session the value of this session is non-refundable, but does not expire. In the event you are unable to make your scheduled time, for any reason including weather concerns, the value of your credit is still valid. You can simply go into the scheduling system and re-book your session anytime prior to the designated scheduled time. If you are unable to re-book prior to your designated scheduled time, or are unable to come at a later date due to extenuating circumstances, please call us and we will assist you over the phone. NOTE: Please do not rebook based on weather reports days in advance, please wait until the day of your scheduled event to see how the weather plays out.
+ ARE GROUP RESERVATIONS REFUNDABLE?
Group Reservations: Group reservation deposits are non-refundable unless Chicago SUP decides to cancel due to weather concerns. Chicago SUP will make determination of weather conditions the day of your scheduled event and reserves the write to make the final call as to if we launch based on weather. In the event Chicago SUP decides to cancel due to weather, your deposit will be fully refunded.